What happens when your Adobe Creative Cloud Subscription is suspended due to a lapse in payment?
I found out recently when I attempted to update my Credit Card info with Adobe. I was in the process of switching Credit Unions and updating all the credit card info on file with all the different services I use online. I had some trouble with Adobe’s Creative Cloud website because after I deleted the old credit card on file, Adobe’s website wouldn’t give me a chance to add a new credit card.
If I had added the new credit card first, before deleting the old credit card I likely would not have had this problem. For the life of me, I couldn’t find a place to add a new credit card on file for the next time Adobe’s billing cycle would come around.
Today, while attempting to open Fireworks, I was greeted with a dialog box from the Adobe Application Manager.
Clicking the link to the “Subscription Manager” does NOT take me to the subscription manager. Instead, it took me to my Creative Cloud File Manager page:
Next, I clicked on the avatar in the upper right and went to my Account Settings and clicked on:
From here, I could see a notice that my Creative Cloud membership was suspended and was able to update my CC info. (The screenshot above is shown after I successfully updated my CC info and renewed my membership to Creative Cloud).
So, after my Credit Card was successfully entered, I tried to open up FireWorks, again.
I was greeted with the same screen as before.
15 Minutes later… Same problem.
30 Minutes later… Same problem.
Okay. Reboot the computer.
1 hour later… (Just enough time to write this blog post)
So, give it time.
My suggestion for Adobe (If you’re listening): Fix this.
Thanks to commenter Chris for pointing out the actual workaround.
If you click on ‘Licence this software’ it will give you the opportunity to sign in again, and the loop was broken for me. Services restored.